Privacy Policy
Effective Date: April 18, 2026 | Last Updated: April 18, 2026
This Privacy Policy describes how Unplastic Labs LLC ("Unplastic Labs," "we," "us," or "our") collects, uses, stores, and protects the personal information of members and visitors who access our website at unplasticlabs.com and our member portal (collectively, the "Platform").
By using the Platform or becoming a member, you agree to the collection and use of information in accordance with this Privacy Policy. This Policy should be read alongside our Terms and Conditions, available at unplasticlabs.com/terms.
1. Information We Collect
We collect the following categories of personal information from members during onboarding and through your use of the Platform:
1.1 Information You Provide Directly
First and last name
Email address
Mobile phone number
Self-reported health interests and lifestyle information (optional, provided during onboarding)
Research questions you would like Unplastic Labs to investigate (optional, provided during onboarding)
Study voting selections and community study suggestions submitted through the Platform
1.2 Payment Information
Payment processing is handled by a third-party payment processor. Unplastic Labs does not collect, store, or have access to your full credit card number or banking details. Your payment data is governed solely by the privacy policy of our payment processor.
1.3 Automatically Collected Information
When you visit our website or member portal, we and our service providers may automatically collect certain technical information, including IP address, browser type, device type, referring URLs, and pages visited. This information is used for operational, security, and analytical purposes.
We may use analytics tools and services to understand how visitors interact with our Platform, including but not limited to page visits, traffic sources, session duration, and device types. Such tools may collect information in aggregate and anonymized form. Any analytics tools we use are selected and configured to minimize unnecessary data collection.
2. How We Use Your Information
Unplastic Labs uses the information we collect solely for the following purposes:
To create and manage your membership account
To process seasonal membership payments
To deliver research findings (The Signal) and membership communications to your email address
To send SMS notifications when new research findings are published or when material membership updates occur
To record and consider your study votes and community research suggestions in planning future research seasons
To analyze Platform usage in order to improve our services and member experience
To respond to support requests and membership inquiries
To comply with applicable legal obligations
We do not use your personal information for automated decision-making or profiling. We do not use your self-reported health information for any purpose other than understanding our community's collective research interests.
3. SMS Communications
By providing your mobile phone number during onboarding, you expressly consent to receive SMS text messages from Unplastic Labs. SMS communications are strictly limited to:
Notification that a new season's research findings (The Signal) are available
Material membership updates that require your attention
We do not send promotional, marketing, or frequent SMS messages. Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying STOP to any message we send, or by contacting us at support@unplasticlabs.com. Opting out of SMS does not affect your membership status or access to research content.
4. How We Share Your Information
4.1 No Sale of Personal Data
Unplastic Labs does not sell, rent, lease, or trade your personal information to any third party under any circumstances. Your data is not a product. It never will be.
4.2 Third-Party Service Providers
We work with a limited number of trusted third-party service providers who assist us in operating the Platform. These providers may include vendors offering services in the following categories:
Payment processing
Database infrastructure and member authentication
Data storage and community submission management
Website and portal hosting
Transactional email delivery
SMS notifications
Website analytics
All third-party service providers are engaged under confidentiality obligations and are permitted to access your personal information only to the extent necessary to perform services on our behalf. We do not authorize any service provider to use your personal information for their own marketing or commercial purposes.
We do not share your self-reported health information or research interests with any third party beyond what is strictly necessary for the operational purposes described in this Policy.
4.3 Legal Requirements
We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Unplastic Labs, our members, or the public.
5. Data Retention
We retain your personal information for as long as your membership is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your account, we will permanently delete your personal data within five (5) business days, except where retention is required by applicable law.
6. Data Security
Unplastic Labs takes reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our Platform utilizes industry-standard encryption and is hosted on secure, reputable infrastructure.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that materially affects your personal information, we will notify affected members promptly in accordance with applicable law.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to operate core site functionality and to analyze Platform usage. Cookies are small text files stored on your device that help the site function correctly and allow us to understand how it is being used.
We may use both essential cookies, which are necessary for the Platform to function, and non-essential cookies, which support analytics and performance measurement. A cookie consent notice is displayed on our website providing you with the ability to manage your cookie preferences.
You can also control cookie settings through your browser preferences at any time. Disabling certain cookies may affect the functionality of the Platform.
8. Age Restriction
The Unplastic Labs Platform is intended for use by individuals who are at least eighteen (18) years of age. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a person under 18 has provided us with personal information, we will delete that information promptly. If you believe a minor has submitted personal information to us, please contact us at legal@unplasticlabs.com.
9. California Residents — Your Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:
Right to Know
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purpose for collecting it, and the categories of third parties with whom it is shared.
Right to Delete
You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Exercising your rights will not affect your membership status or access to our services.
To exercise any of these rights, please contact us at legal@unplasticlabs.com. We will respond to your verified request within forty-five (45) days as required by the CCPA.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify members via email at least fourteen (14) days before the changes take effect. The updated Policy will always be available at unplasticlabs.com/privacy.
Your continued use of the Platform following notice of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
For privacy and legal matters:
For general membership support:
Unplastic Labs LLC
North Carolina, United States
Unplastic Labs LLC | unplasticlabs.com | legal@unplasticlabs.com
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