Terms and Conditions
Effective Date: April 18, 2026 | Last Updated: April 18, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and Unplastic Labs LLC, a North Carolina limited liability company ("Unplastic Labs," "we," "us," or "our"). By accessing our website, completing the membership onboarding process, or submitting payment, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
If you do not agree to these Terms, you may not access or use our platform, services, or research content.
1. About Unplastic Labs
Unplastic Labs LLC is an independent research membership organization that funds and conducts consumer product testing for microplastics and related environmental contaminants. Our research is conducted for informational and educational purposes only. We are not a medical provider, clinical laboratory, or diagnostic service.
All research findings, including our seasonal research publication known as "The Signal," reflect the results of laboratory testing performed on specific product samples. These findings do not constitute medical advice, diagnosis, or treatment recommendations. Individual exposure levels and health outcomes may vary. Members are encouraged to consult a qualified healthcare provider with any personal health concerns.
2. Membership Tiers
Unplastic Labs offers the following membership tiers, each billed once per research season:
Member
Full access to the results database and every Season Release (The Signal) delivered directly to you. Your membership contributes to unlocking additional studies each season.
Investigator
All Member benefits plus voting rights that allow you to influence which products and categories are prioritized for testing each season. Investigator votes are considered in study selection; however, Unplastic Labs retains final authority over all testing decisions based on scientific feasibility, laboratory constraints, and operational considerations. Studies that cannot be executed in a given season due to such constraints will be considered for future research seasons.
Patron
All Investigator benefits plus the ability to contribute an elevated membership amount of your choosing per season. Patron contributions above the standard membership price support Unplastic Labs' research mission. Patron members may from time to time be considered for additional perks, which may include but are not limited to laboratory tours and early access to research findings. These perks are aspirational in nature, are not guaranteed, and do not constitute a contractual obligation of Unplastic Labs.
3. Billing and Payment
3.1 Seasonal Billing
Membership fees are charged on a per-season basis. Each research season runs approximately three (3) months. Membership automatically renews at the start of each new research season at the rate corresponding to your selected membership tier. By enrolling, you authorize Unplastic Labs to charge your payment method on file at the applicable seasonal rate.
3.2 Renewal Timing
Unplastic Labs will not initiate a renewal charge for an upcoming season until the research findings from the prior season (The Signal) have been published and made available to members. Members will be notified in advance of any renewal charge. Unplastic Labs reserves the right to delay billing where the prior season's research has not yet been completed and published.
3.3 Refund Policy
Members may request a full refund within seven (7) days of being charged for any season. Refund requests must be submitted to legal@unplasticlabs.com within this window. After seven (7) days from the charge date, all membership fees are final and non-refundable, as members will have received access to membership content and the results database.
3.4 Season Cancellation
In the event that a research season is cancelled by Unplastic Labs prior to the publication of The Signal, members who were charged for that season will receive a full refund. No further action is required by the member to initiate this refund.
3.5 Season Delays
If a research season is delayed beyond its anticipated timeline, the renewal charge for the subsequent season will be withheld until the prior season's findings are published. Members will not be charged for a new season until they have received what they paid for in the previous season.
3.6 Cancellation by Member
Members may cancel their membership at any time through the account portal. Cancellation will take effect at the end of the current active season. Members who cancel mid-season will retain access to membership content through the end of the season for which they have been charged. No partial refunds will be issued for mid-season cancellations outside the seven (7) day refund window.
4. Research Disclaimer and Limitation of Liability
All research conducted by or on behalf of Unplastic Labs is intended solely for informational and educational purposes. Laboratory testing is performed by accredited third-party laboratories and/or Unplastic Labs' own facilities. While we take care to ensure the accuracy and integrity of our testing methodology, Unplastic Labs makes no warranties, express or implied, regarding the completeness, accuracy, or applicability of any research findings to any particular individual, product lot, or geographic region.
Research results reflect conditions at the time of testing on specific samples. Results should not be interpreted as definitive safety assessments of entire product categories or brands. Unplastic Labs is not responsible for any decisions made by members based on research findings.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNPLASTIC LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR RELIANCE ON ANY RESEARCH CONTENT, THE SIGNAL, OR ANY OTHER MEMBERSHIP MATERIALS.
5. Intellectual Property and Content Use
All research conducted by or on behalf of Unplastic Labs is intended solely for informational and educational purposes. Laboratory testing is performed by accredited third-party laboratories and/or Unplastic Labs' own facilities. While we take care to ensure the accuracy and integrity of our testing methodology, Unplastic Labs makes no warranties, express or implied, regarding the completeness, accuracy, or applicability of any research findings to any particular individual, product lot, or geographic region.
Research results reflect conditions at the time of testing on specific samples. Results should not be interpreted as definitive safety assessments of entire product categories or brands. Unplastic Labs is not responsible for any decisions made by members based on research findings.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNPLASTIC LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR RELIANCE ON ANY RESEARCH CONTENT, THE SIGNAL, OR ANY OTHER MEMBERSHIP MATERIALS.
6. Data Collection and Privacy
6.1 Information We Collect
In the course of providing membership services, Unplastic Labs collects the following information from members:
First and last name
Email address
Mobile phone number
Self-reported health interests and lifestyle information (optional, provided during onboarding)
Research questions submitted during onboarding (optional)
Study voting history and community study suggestions
Payment information (processed and stored by our third-party payment processor, Stripe)
6.2 How We Use Your Information
Information collected is used solely to administer your membership, communicate research updates, send SMS notifications when new research findings are published, and improve our research priorities. We will not contact you for unrelated commercial purposes.
6.3 SMS Communications
By providing your mobile phone number during onboarding, you consent to receive SMS text messages from Unplastic Labs. These messages are limited to material membership communications, including notification that a new season's research findings (The Signal) are available. You may opt out of SMS communications at any time by contacting support@unplasticlabs.com.
6.4 No Sale of Personal Data
Unplastic Labs does not sell, rent, lease, or trade your personal information to any third party under any circumstances.
6.5 California Members — CCPA Rights
If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to request disclosure of the personal information we have collected about you and to request deletion of that information. To exercise these rights, please contact us at legal@unplasticlabs.com. We will process your request within five (5) business days.
6.6 Data Deletion
Any member may request permanent deletion of their account and all associated personal data by contacting us at legal@unplasticlabs.com. Deletion requests will be fulfilled within five (5) business days.
7. Member Conduct
By becoming a member, you agree that you will not:
Share, distribute, or publish membership content, The Signal, or research findings to public audiences
Misrepresent Unplastic Labs research findings or attribute statements to Unplastic Labs that were not made
Attempt to access areas of the platform beyond your membership tier
Engage in any activity that disrupts, damages, or interferes with our platform or services
Unplastic Labs reserves the right to suspend or terminate any membership, without refund, where a member is found to be in violation of these Terms.
8. Dispute Resolution
8.1 Informal Resolution
We encourage members to contact us at legal@unplasticlabs.com before initiating any formal dispute. We will make a good-faith effort to resolve any issue promptly and fairly.
8.2 Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or your membership that cannot be resolved informally shall be resolved by binding arbitration administered in the State of North Carolina, in accordance with applicable arbitration rules. The arbitrator's decision shall be final and binding on both parties.
8.3 Class Action Waiver
BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST UNPLASTIC LABS. ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY.
8.4 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.
9. Modifications to Terms
Unplastic Labs reserves the right to update or modify these Terms at any time. Members will be notified of material changes via email at least fourteen (14) days prior to the effective date of any update. Continued use of the membership following notice of updated Terms constitutes acceptance of the revised Terms.
10. Termination
Unplastic Labs reserves the right to terminate or suspend any membership account at its sole discretion for violations of these Terms, fraudulent activity, or conduct deemed harmful to the Unplastic Labs community or brand. Terminations for cause will not be eligible for a refund outside the standard seven (7) day window.
11. Contact Information
For general membership support:
For legal and privacy matters:
Unplastic Labs LLC
North Carolina, United States